Refund policy

Return & Refund Policy

At Milo & Mila Atelier, your satisfaction matters to us. If something isn't right with your order, we're here to make it right.

You have 30 days after receiving your item to reach out about a return or refund.

How it works
To start, simply contact us at support@milomilaatelier.com with your order number and a photo if the item arrived damaged or faulty. In most cases, we're able to resolve the issue with a replacement or a refund — without needing you to ship anything back.

Damaged or wrong items
Please inspect your order upon arrival and contact us right away if the item is defective, damaged, or not what you ordered, so we can put it right.

Refunds
Once your request is approved, your refund will be issued to your original payment method within 10 business days. Please note it may take additional time for your bank or card provider to process and post the refund.

Non-returnable items
Certain items can't be returned, including perishable goods, custom or personalized products, and personal care items. Sale items and gift cards are also non-refundable.

European Union 14-day cooling-off period
If your order is shipped into the European Union, you have the right to cancel or return it within 14 days, for any reason and without justification. The item must be unused, in its original condition and packaging, with proof of purchase.

Questions?
We're always happy to help. Reach us anytime at support@milomilaatelier.com